FAQs

Can I set up a business account with your company?

Yes business accounts can normally be set up immediately call 01179585111 where our team will be happy to discuss the process.

I’d like to book an executive car do you have a fixed price for journeys?

Yes all of our executive vehicles and minibuses have fixed prices that are agreed prior to booking.

Do you take credit card payments?

Yes we can take credit card payments over the phone or payment can be taken via PayPal.

When you pick me up at the airport where do I have to meet the driver?

If we are taking you to the airport our driver will give you a leaflet with all the info for your return trip. If you are only booking a single trip from the airport we park one of our cars outside the airport grounds and ask you to give us a quick ring on 01179585111 then our office will call the driver and tell him to go into the airport and pick you up from the short stay car park. We do this to avoid having to pass on the car parking charge to you.

If my plane gets delayed will I have to pay waiting time?

No you will have to pay no extra charge we will not send a car to the airport if the plane is delayed until it’s due to land, we always check the airport website to see the expected time of arrival.

How will I know what taxi is mine?

Most of our cars have our company name on the doors if you are still in any doubt talk to the driver as he/she will always have your name and your destination.

My partner is in a wheelchair do you have any cars that will be suitable for them to travel?

Yes all of our cars have a boot which have plenty of room for a folding wheelchair. If your partner is unable to get out of the wheelchair we do have a number of cars that are disabled access, where our specialist trained drivers can secure the wheelchair passenger into the vehicle comfortably and safely.

I’m looking for a taxi to Heathrow airport do you have a fixed price from Bristol?

Yes we have fixed prices to all airports and can fix a price on any job that’s out of town. Please email info@taxisbristol.com for a quote or talk live to one of our office staff by clicking on the live chat button to the left of the page.

My 16 year old daughter is going to a party in town over the weekend can i book a taxi in advanced and be given the driver’s car details to ensure her safety?

On the evening of the booking we will text your daughter’s mobile giving her the make, colour and registration plate and the name of the driver who will be picking her up, we can also text when the vehicle is outside to save her standing in the street waiting

Have all of your driver been checked by the police?

Yes all of our drivers have an enhanced criminal records bureau check which is updated on a regular basis in accordance with our school contracts which we specialise in for Bristol, South Gloucester and Bath and North East Somerset Councils